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NEWS
Microsoft has made Copilot generally available inside Dynamics 365 Sales and Dynamics 365 Customer Service, embedding the same AI experience directly in the CRM. The move is part of a wider agentic release wave, and it brings new licensing, consumption, and governance questions for customers to work through.
Microsoft has released the Dynamics GP 2026 mid-year update, centered on Canada Revenue Agency payroll tax changes for British Columbia, Newfoundland and Labrador, and Prince Edward Island. The post also flags several known issues on version 18.8 with interim workarounds, and the release lands on Microsoft’s committed update schedule as Dynamics GP moves toward its 2029 end of support.
Microsoft has announced five new schedule board enhancements for Dynamics 365 Field Service. Dispatchers can now move and reassign multiple bookings at once, work from a dedicated map view, display week numbers, and cancel part of a multi-day booking.
Microsoft has announced general availability of workforce engagement management (WEM) in Dynamics 365 Customer Service and Contact Center as of June 2026. The platform brings forecasting, scheduling, real-time adherence, and quality management into one system built for both human reps and AI agents.
Microsoft has made email classification generally available in Dynamics 365 Customer Service. The AI-powered feature evaluates incoming emails before a case is created, so only genuine customer issues reach service queues.
Microsoft has rolled out opt-in usability updates for the Dynamics 365 Field Service mobile app. The changes give technicians denser lists, redesigned booking status controls, offline note-taking, and faster record lookups across iOS, Android, and Windows.