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Licensing & Pricing

Dynamics 365 Customer Engagement licensing & pricing

Dynamics 365 Customer Engagement is a suite of intelligent cloud-based applications (Sales, Marketing, Field Service, Customer Service, and Project Operations) that can be purchased a la carte. Discover the different licensing and pricing options for these applications. 

Dynamics 365 Licensing & Pricing

Deployment

Microsoft Dynamics 365 Customer Engagement applications, comprised of Sales, Marketing, Field Service, Customer Service, and Project Operations, are powerful cloud-based customer relationship management (CRM) systems designed to improve marketing capabilities, drive higher sales, and provide excellent customer service. Dynamics 365 applications are built on Azure, Microsoft’s cloud computing platform that provides a great environment to deploy, manage, and build applications on the cloud.

Additionally, Dynamics 365 Customer Engagement applications are licensed using a software as a service (SaaS) subscription model. With a subscription licensing model, you either pay a per user, per month fee or a per tenant, per month fee. This subscription option provides flexibility for increasing and reducing the numbers of users. This is ideal for growing organizations that might be adding more users each month.

Benefits of a cloud-based application

  • No upfront cost for servers and associated infrastructure
  • No ongoing cost for database and server administration
  • Access data and applications from anywhere you have a browser: mobile, tablet, or desktop
  • Automatic upgrades when new features are released
  • Microsoft guarantees uptime and automatically takes backups to ensure business continuity
Dynamics 365 User Types

Types of users

Dynamics 365 applications are subscription-based and available to license per user or device. Full Users have access to all the capabilities of the system while a Team Member license is only intended for users who require lightweight use of the system through designated scenarios such as time and expense approval. A device license enables multiple users to use a shared device such as a point of sale, shop floor, or warehouse device.

Full User

Full User

Pricing varies per product and is based per user or per tenant per month

Device

Device

$145 per device per month

Team Member

Team Member

$8 per user per month

Base and attach pricing

Microsoft offers two types of licensing for Dynamics 365: base and attach. The first Dynamics 365 application that you license will be priced at the “base price” per user or per tenant. Then, additional Dynamics 365 products that you license will be priced at the significantly lower “attach price” per user or per tenant. With this model, Microsoft provides a cost-effective way for companies to license multiple Dynamics 365 products. This licensing option could benefit organizations who require the capabilities of more than one Dynamics 365 application.

It is important to note that Microsoft has certain requirements and pre-requisites in place for attaching additional applications or for determining which license can qualify as the base for another. It is important to review these requirements and pre-requisites carefully before purchasing and attaching additional licenses to ensure compliance with Microsoft’s licensing policies.

Dynamics 365 Application
Sales Professional
Sales Enterprise
Sales Premium
Customer Service Professional
Customer Service Enterprise
Field Service
Project Operations
Marketing
Base Price
$65 per user per month
$95 per user per month
$135 per user per month
$50 per user per month
$95 per user per month
$95 per user per month
$120 per user per month
$1,500 per tenant per month
Attach Price
$20 per user per month
$20 per user per month
N/A
$20 per user per month
$20 per user per month
$30 per user per month
$30 per user per month
$750 per tenant per month
The definitive guide to Dynamics 365 Sales pricing

The definitive guide to Dynamics 365 Sales pricing

Download this guide to learn more about the different editions of Dynamics 365 Sales, their capabilities, types of users, and base and attach licensing policies.

Read More

How to choose your Dynamics 365 Customer Service deployment

How to choose your Dynamics 365 Customer Service deployment

Download this guide to learn more about the capabilities of the Professional vs Enterprise deployment of Dynamics 365 Customer Service, pricing, and more. 

Read More

The complete guide to Dynamics 365 Field Service pricing

The complete guide to Dynamics 365 Field Service pricing

Download this guide to read about what’s included in Dynamics 365 Field Service, its pricing and licensing policies, and the different add-ons available.

Read More

Comprehensive guide to Dynamics 365 Project operations pricing

Comprehensive guide to Dynamics 365 Project operations pricing

Review the comprehensive guide of Dynamics 365 Project Operations to discover the modules inclued in this solution, its pricing policies, and more.

Read More

The complete guide to Dynamics 365 Marketing pricing

The complete guide to Dynamics 365 Marketing pricing

Learn more about Dynamics 365 Marketing’s per tenant subscription model, additional capacity options, pricing, and more by downloading this guide.

Read More

Get Dynamics 365 through the Microsoft partner network

Microsoft offers Dynamics 365 Customer Engagement through its partner network. To acquire any of these products, you can work with a certified Microsoft partner. A certified Dynamics 365 partner can help you evaluate the best licensing model, the different editions, and types of users that best fits your unique needs. Additionally, a partner can help you review the base and attach licensing policies from Microsoft.

Find the right Dynamics 365 partner
Dynamics 365 Partner Network
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